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FAQs

 
 
Can I Cancel/Change My Order?
 
It may be possible to cancel an order providing we are contacted before it is processed. If you Contact Us using the information found in the Contact Us section we will see what we can do.

If the order has already been processed and/or shipped it will have to be returned (see our Returns Policy) and cannot be cancelled or amended.
 
 
How Much is Shipping/Postage?
 
All shipping charges and information can be found on our Shipping page here.
 
 
When Will I Receive my Item?
 
You can find our estimated delivery times on our Shipping page here.
 
 
What Methods Can I use to Pay for my Order?
 
We accept the following payment methods: Visa, Mastercard, American Express, Mestro and Delta.
 
 
Can I Return a Book?
 
Yes, providing you meet the requirements of our returns policy. To see our full returns policy and how to return an item click here.
 
 
Do You Stock all the Items on Your Website? Are all the Books Available?
 
At any time we have 8,000 and 10,000 items in stock. In order to offer the widest range possible to our customers, we also list every book we expect to be able to source easily and items that have only gone out of stock temporarily. Where we do not have a book in stock, we will order it from the publisher or wholesaler. Although we strive to keep all the information on the website up to date, we may find that a book is temporarily unavailable, or has gone out of print. If there will be any delay in fulfilling your order we will contact you by email.
 
 
Are the Prices the Same Online as in Your Shop?
 
We do our best to keep prices the same but with so many books involved, complete accuracy is not always possible. Where there is a discrepancy, we will charge you the lower of the two prices. There may be exceptions to this if there are online or in shop only promotions.
 

 

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